Q?
Will you make custom chair sashes or table runners?
A.
Yes. Our Chair Sashes and Table Runners Specialist would be happy to assist you with your custom chair sashes request. Custom orders are subject to an additional fee and require a non-refundable deposit. Changes are not allowed to custom orders after the order has been processed.
Q?
Do your prices include shipping and handling?
A.
No. A Particular Event Linens may be picked up, delivered or shipped. Therefore, prices are quoted at the daily rental rate not including shipping and handling or delivery charges.
Q?
What is your deposit policy?
A.
A 50% deposit is required in order to reserve your items. For custom orders a 100% deposit is required to process your order.
Q?
How do I place an order?
A.
You may place your order by filling the wishlist form or using a contact form on our contact area. You may also call and speak to one of our staff members 832-883-1585.
Q?
Is there a minimum order?
A.
No. We do not have a minimum order for shipping linens or in store pick-up. However, we do have a $200 minimum for Houston deliveries.
Q?
What is your change policy?
A.
Changes must be made 7 days before your reservation date if you are picking them up in the store or having them delivered. If you are having your linens shipped, you must complete all changes seven days prior to your ship date. All changes made within seven days of pickup or ship date are subject to a 20% restocking fee.
Q?
What is your cancellation policy?
A.
Linens to be picked up in the store or delivered may be cancelled up to 7 days before your event; after that all cancellations are subject to a 20% restocking fee. If orders are cancelled the day of scheduled pick up/delivery, the customer forfeits his/her deposit. A cancellation with in three days of your ship date will result in loss of your deposit. Any customer canceling orders after items have been shipped will be charged the full rental rate. Once linens have left our premises, used or not, they incur the full rental charge.
Q?
Can I cancel part of my order?
A.
Yes. You may cancel part of your order up to 72 hrs before your scheduled pick up or the ship date on your reservation. Changes to your order within three days of said date are subject to a 20% restocking fee.
Q?
How will my order be delivered to me?
A.
All orders are shipped from A Particular Event, located in Houston, TX , by UPS. Unless otherwise arranged by A Particular Event, your order will be shipped 3-day ground. For an express order, please contact us.
Q?
Will I be able to track my order?
A.
Yes. All tracking numbers will be emailed to you.
Q?
When will my order ship and when can I expect to receive it?
A.
Your order will be shipped four to five business days before your event date. You may expect to have your order arrive no later than close of business one day prior to your event date.
Q?
When should I return my order?
A.
All orders must be shipped to A Particular Event the first business day after your event date. Orders should arrive back at A Particular Event by the scheduled date found on your rental contract.
Q?
Do you provide any other particular services?
A.
Yes. A Particular Event is happy to offer a variety of services for our customers. These include linen and chair cover installation, napkin folding, and sash tying
with several different styles to choose from. Custom linens are also offered at A Particular Event.
Q?
If I need more information?
A.
Please call A Particular Event for pricing on any or all services 832-883-1585.
